Refund policy
You may change or cancel your order prior to dispatch.
Please contact us by Contact Form within 24 hours of order confirmation.
Since Yuzen paper is dyed by hand, colors may differ
slightly. Also, the actual product may look different from
the image.
Please understand in advance that we do not accept
returns due to customer's reasons such as different images,
except in the case of obvious color difference, unless the
product delivered is damaged.
In the event you receive products that are incorrect, damaged,
soiled or may be defective, please contact us within 7 days after receipt together with photographic evidence and we will respond as soon as possible.
If we are determined to be our fault, return and replacement shipping costs will be covered by us and the item will be replaced with the same product (if a replacement is not available, a refund will be offered).
Please contact us by Contact Form within 24 hours of order confirmation.
Since Yuzen paper is dyed by hand, colors may differ
slightly. Also, the actual product may look different from
the image.
Please understand in advance that we do not accept
returns due to customer's reasons such as different images,
except in the case of obvious color difference, unless the
product delivered is damaged.
In the event you receive products that are incorrect, damaged,
soiled or may be defective, please contact us within 7 days after receipt together with photographic evidence and we will respond as soon as possible.
If we are determined to be our fault, return and replacement shipping costs will be covered by us and the item will be replaced with the same product (if a replacement is not available, a refund will be offered).